Taking the reins of an IT shop in the aftermath of a nationally televised security breach is not for the faint of heart. However, using a mix of conventional and unconventional strategies, I was able to get the organization moving again. As a team, we rebuilt our confidence and worked to secure the infrastructure while improving the systems that support our customers.
I have been developing IT strategies to transform organizations for over 25 years and there isn’t much I haven’t seen. My experience and knowledge helps me deal with IT organizations in crisis. Whether it is a data breach, a failed software project, or a complicated merger, I can quickly develop and effectively communicate the alternatives available.
Once a consensus is established, I will develop a road map to stabilize the situation and get everyone moving in the same direction. It is very important to build in some quick wins with respect to overall strategy. That is why I tend to steer the organization to cloud and other on-demand technologies.
My goal is always to implement and support technologies that are appropriate in terms of cost, security, and scalability.
NTT Data Services
Sr. Cloud Consultant Mar 2019 - Present
Providing implementation and technical support for cloud based applications on the Contact Center space.
Senior Program Manager Sept 2015 - Mar 2019
Providing large project and general IT consulting for various clients.
SC Department of Revenue
Deputy Director and CIO Apr 2013 - Sept 2015
Administer and direct all aspects of the technology needs for the SC Department of Revenue.
Director, Information Technology (US) Oct 2012 - Mar 2013
Reporting to the VP, Worldwide Contact Center Operations, responsible for IT Infrastructure and personnel management for 6 US Concentrix locations and global Contact Centers.
Time Warner Cable
Regional Director, Call Center Telephony Dec 2008 - Oct 2012
Reporting to the Regional Vice President of Customer Care, responsible for all aspects of support related to Call Center technologies for all locations in the Eastern US.
Time Warner Cable
Director, Information Technology Sep 2005 - Dec 2008
Reporting to the Vice President of Finance, responsible for all aspects of technology infrastructure and support for all locations in the state of South Carolina.
US Xpress Enterprises
Vice President, Technology Services Jan 2005 - Sep 2005
Reporting directly to the Chief Information Officer, responsible all aspects of Technical Infrastructure and support.
University of South Carolina
The Moore School of Business
Bachelor of Science - Business Administration (Finance)
Lagrange Senior High School
1978 - 1982
I started my IT career as a data entry clerk on an IBM System/34 in High School. I have worked in just about every position that can be found in an IT department. I consider myself a highly technical person and I work constantly to keep up on the latest technology trends.
Information Security grew up during my time in IT. I successfully managed an infosec turnaround after a nationally televised data breach. I have a thorough knowledge of prevailing security methodologies and standards. Most importantly, I understand the concept of risk management and the balance between operations and security.
I can often quickly assess the current state of IT and develop the most appropriate way forward. This often means a change in strategy. When making strategy decisions, people often start with assumptions. These assumptions protect the status quo and impede the organization's ability to evolve.
I have been managing people for almost 25 years. My management style is to let stars run and let dogs go. I hire good people and give them the authority to be successful. I am not a micro-manager and expect people to take ownership.
IT is often a problem for the accounting/finance department. There are some fundamental strategies to assist in dealing with IT finances. IT spending should be fully justified and benefits measured.
There is a sweet spot for the application of Project Management. This is the amount of Project Management that enables and does not impede. I have only seen one Project Management methodology that works consistently. Hint: It doesn't spell PMO.
Customer Care Telephony
I have valuable experience supporting Customer Care systems. Common IT strategies are often insufficient when supporting systems that touch the ultimate customer. This environment continues to be an area in which IT can add tremendous value.
Application Development and Integration
I have worked as a programmer and managed Application Development teams. Overall strategy is everything with respect to apps. Do you build or buy? I can help make that decision.
These are some articles I have written. Writing helps me organize my thoughts and improve focus.
Trust and Identity Management
Trust and Encryption for the masses
Built upon the venerable and battle-hardened GNU Privacy Guard, Keybase allows users to easily encrypt, decrypt and share messages within a tried-and-tested encryption standard. Furthermore, all public keys are tied to user accounts on the Keybase websites, in addition to Twitter and Github accounts.